Job Description

Job Summary

The Quality Systems Manager oversees the development, implementation, and maintenance of the quality assurance systems and processes in compliance with aerospace industry standards. Conducts routine quality system oversight to ensure quality systems remain operational. The manager will coordinate with and escort FAA inspectors while the facilities undergo routine regulatory audits. This individual will perform periodic assessments of the quality system and provide audit reports to the line/Plant Managers and the Director of Quality Assurance. This role will liaise with Supplier Quality, Production, Supply Chain and Engineering teams to ensure standards are maintained. The manager sets standards for team leaders to ensure proper oversight and process control is maintained throughout the production activities.

Duties and Responsibilities/Essential Functions

• Develops, implements, and maintain QMS in compliance with AS9100, ISO 9001, FAA/EASA regulations, and customer-specific requirements as applicable.
• Addresses customer quality concerns and lead efforts to meet or exceed customer expectations.
• Monitors production activities to ensure adherence to approved procedures and regulatory standards.
• Responsible for coordinating responses for non-compliances identified within the QMS and Manages the facilities internal corrective action responses.
• Ensures adherence to FAA, EASA, and other applicable aerospace regulatory requirements.
• Collaborates with regulatory agencies, customers, and suppliers to address compliance matters.
• Manages and conducts internal audits and oversees external audits by regulatory agencies and customers.
• Ensures proper documentation and maintenance of quality procedures, manuals, and records.
• Leads root cause analysis and corrective/preventive action initiatives to resolve quality issues.
• Develops and oversees risk management programs related to product quality and compliance.
• Develops and monitors key performance indicators (KPIs) to measure the effectiveness of the QMS.
• Reports on quality trends, audit findings, and improvement progress to senior management.
• Utilizes data-driven methods such as root cause analysis, Six Sigma, or lean manufacturing to solve production quality issues.
• Obtains and analyzes internal and external customer feedback regarding product quality and system performance
• Trains and develops the organization's internal auditors

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor's degree in aerospace engineering, quality management, or a related field (master's degree preferred); equivalent work experience may be considered in lieu of education.
• Minimum of 7 10 years of experience in quality assurance within the aerospace industry. Experience working in aerospace manufacturing is required.
• AS9100 Lead Auditor Certification or FAA Auditor Certification preferred.
• Six Sigma Green Belt or Black Belt, FAA Airframe and Powerplant (A&P) license or equivalent certification is a plus.
• Strong understanding of quality management methodologies (e.g., Six Sigma, Lean, ISO)
• Demonstrates a proactive approach to risk management and regulatory compliance
• Strong knowledge of AS9100, ISO 9001, FAA/EASA regulations, and other aerospace standards.
• Proficiency in quality tools and methodologies such as FMEA, SPC, and root cause analysis.
• Expertise in using quality management software and inspection tools.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a high-pressure environment.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Courage: Steps up to address difficult issues, says what needs to be said.
• Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders
• Ensures Exceptional Customer Service: Energizes the Cirrus Service Essentials, strives to improve customer delivery experience. Displays hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Handles customer issues and complaints. Empowers team members to provide excellent customer service

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