Bilingual Patient Scheduling Coordinator - Patient Engagement & Retention Job at USA Clinics Group, Northbrook, IL

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  • USA Clinics Group
  • Northbrook, IL

Job Description

Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator – Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. 

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today! 

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively. 

Hours: Monday through Friday, eight-hour shifts from 6:30 AM – 7:00 PM (flexibility required) 
Bilingual Required: (English & Spanish, Polish, Farsi, Armenian, Greek, or Turkish) 

 

Responsibilities: 

 

  • Handle inbound and outbound calls in a high-volume 
  • Use persuasive communication techniques to overcome objections and secure patient appointments. 
  • Present a positive, professional, and energetic approach to patients. 
  • Meet and exceed key performance metrics (KPIs) related to scheduling and retention. 
  • Educate patients on services, benefits, and appointment details. 
  • Proactively follow up with patients to ensure continued care and appointment attendance. 
  • Resolve patient concerns efficiently while maintaining a high level of customer service. 
  • Accurately enter patient information and schedule appointments in the system. 
  • Work collaboratively with the team to drive patient engagement and retention. 
  • Adhere to scripts, decision trees, and compliance protocols. 
  • Additional duties as required. 

 

Pay Rate: $20.00 - $23.00 per hour 

Requirements

  • Prior experience in customer engagement or a retention-driven call center environment. 
  • Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments. 
  • Minimum 1+ years of call center experience in customer service, retention, or a similar role. 
  • Exceptional communication skills, both verbal and written. 
  • Strong organizational, data entry, and follow-up skills. 
  • Proficiency in Word, Excel, and call center systems. 
  • Ability to empathize with patients while confidently guiding them toward a solution. 
  • Must follow scripts and decision trees as required. 
  • Adaptability to a fast-paced, target-driven environment. 
  • Regular, consistent, and punctual attendance. 
  • Experience in the medical industry is highly preferred. 

If you have a persuasive communication style, a passion for customer engagement, and the ability to drive results, we want to hear from you! Apply today to make a difference in patients' lives while growing your career.

Benefits

  • Medical
  • Dental
  • Vision
  • 401k

Job Tags

Hourly pay, Full time, Shift work, Monday to Friday,

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