Job Description

Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator – Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. 

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today! 

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively. 

Hours: Monday through Friday, eight-hour shifts from 6:30 AM – 7:00 PM (flexibility required) 
Bilingual Required: (English & Spanish, Polish, Farsi, Armenian, Greek, or Turkish) 

Responsibilities: 

• Handle inbound and outbound calls in a high-volume 

• Use persuasive communication techniques to overcome objections and secure patient appointments. 

• Present a positive, professional, and energetic approach to patients. 

• Meet and exceed key performance metrics (KPIs) related to scheduling and retention. 

• Educate patients on services, benefits, and appointment details. 

• Proactively follow up with patients to ensure continued care and appointment attendance. 

• Resolve patient concerns efficiently while maintaining a high level of customer service. 

• Accurately enter patient information and schedule appointments in the system. 

• Work collaboratively with the team to drive patient engagement and retention. 

• Adhere to scripts, decision trees, and compliance protocols. 

• Additional duties as required. 

Pay Rate: $20.00 - $23.00 per hour 

Requirements

• Prior experience in customer engagement or a retention-driven call center environment. 
• Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments. 
• Minimum 1+ years of call center experience in customer service, retention, or a similar role. 
• Exceptional communication skills, both verbal and written. 
• Strong organizational, data entry, and follow-up skills. 
• Proficiency in Word, Excel, and call center systems. 
• Ability to empathize with patients while confidently guiding them toward a solution. 
• Must follow scripts and decision trees as required. 
• Adaptability to a fast-paced, target-driven environment. 
• Regular, consistent, and punctual attendance. 
• Experience in the medical industry is highly preferred. 

If you have a persuasive communication style, a passion for customer engagement, and the ability to drive results, we want to hear from you! Apply today to make a difference in patients' lives while growing your career.

Benefits

• Medical
• Dental
• Vision
• 401k

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