Role: Sr. BSA - Microsoft D365 experience
Location - Dallas, TX Hybrid (3 days a week onsite)
Number of openings - 2
The D365 Finance and Operations (F&O) Senior BSA is responsible for enabling business readiness by helping End Users understand system capability and relate it to their business processes. Their most critical role is in enabling process documentation and thorough testing of the D365 solution, as configured for CSI. The BSA will also support ongoing training and optimization efforts. The ideal fit for this role will be a D365 F&O expert, with strong presentation or facilitation skills. A background in Operations/Supply Chain/Manufacturing/Advanced Warehousing is a big plus.
Essential Functions:
Support End User documentation of end-to-end processes flows, business scenarios, Work Instructions, and SOPs
Guide End Users through critical test cases and process variations in the system
Lead preparation of demonstrations and system walk-throughs for new releases, change requests, and optimization phase design and build
Support testing efforts, including business process testing
Support functional design and configuration
Support Hypercare for global D365 F&O implementations, including office hours support for SuperUsers
Support change impact analyses of new releases and change requests to enable accurate, timely communication to business stakeholders on the change to come
Where possible, support delivery of D365 F&O Training for global End Users using various formats (classroom, VILT, etc.)
Support preparation of training exercises, knowledge checks, and supporting data for training programs
Support content development, including training collateral and reference materials
This role will focus on the following areas: Advanced Warehousing / Supply Chain / Transportation Management.
Qualifications:
5 years of experience with configuration and customization of Microsoft Dynamics 365 Microsoft D365 Finance and Operations
Strong technical knowledge of modules and/or functional experience in D365F & Advanced Warehousing / Transportation Management.
Experience in designing and implementing D365 solutions for global organizations
Proven skill as a presenter or group facilitator - comfortable communicating with employees at all levels within the organization
Experience gathering business, technical, and functional requirements
Highly motivated self-starter and team player
Collaborative working style coupling strong interpersonal skills with high technical acumen
Able to manage competing priorities in a fast-paced environment
Experience with Azure DevOps is preferred
A certification within Microsoft Dynamics D365, AX2012 ) is a plus
Experience working in a highly regulated industry, e.g., medical devices, is a plus
Experience with ISV solutions (NMB big plus), data migration, reporting, and testing is a plus
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