Job Description

Minimum Qualifications:

• Education: Bachelor Degree or equivalent experience
• License Required: Candidates must have state insurance licenses. 
• Experience: 0-2 years of prior work experience

KSA's (knowledge, skills, abilities):

• Effective verbal and written communication skills
• Proven ability to be trained evidenced by prior experience
• Positive prior work experience preferably in the insurance industry
• Competency in Microsoft Office and other computer applications

Position Requirements:

General Summary: Proactively investigate, evaluate, negotiate and resolve automobile claims.

• Integrity and pride of work necessary for a successful work at home environment
• Take focused and thorough recorded statements from appropriate parties.
• Provide excellent customer service by answering incoming phone calls at call answer rate set in company guidelines
• Maintain an organized desk by keeping Claim Diaries current
• Provide excellent customer service by making contact on new claims at rate set in company guidelines and keeping appropriate parties updated
• Review all new incoming mail/emails daily and take appropriate actions as needed
• Provide excellent customer service by concluding claims at rate set in company guidelines
• Coordinate potential fraud investigations with SIU
• Comply with state specific regulations and state fair claim practices requirements
• Maintain quality claim files in accordance with appropriate best practices and claim handling file expectations
• Participate in individual and department training as needed
• Work effectively with team members and other departments
• Identify subrogation and salvage opportunities and complete required referral timely
• Perform other duties as required

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