Job Description

There is no quality healthcare without a quality dialogue. Today, that dialogue is broken; we need you to help us fix it.

Doctors and nurses across the world are facing unprecedented challenges. When we meet them, they're dealing with heavy workloads, extensive paperwork, and the pressure of performing well, which in healthcare, can have dire consequences. This system is gradually undermining the passion and autonomy of our dedicated healthcare professionals, who entered this field to provide care, not to clerk.

Corti has built the world's premier AI assistant for healthcare providers. It listens in during patient dialogue, takes notes, writes summaries, journals and does quality assurance. When information is missed, or risk is high, it offers nudges and prompts to help steer the dialogue back on the right path. Entire countries trust Corti to deliver better healthcare, and our AI has already helped millions of patients, but we are just getting started. 

About Corti

Healthcare faces critical challenges: a shortage of doctors and nurses, widespread burnout, rising costs, and limited access to care. At the heart of these issues are patient interactions—often too few, too short, and prone to errors.

Corti was founded with the vision of a professional AI that seamlessly participates in patient interactions—taking notes, automating quality assurance, coding, billing, and offering second opinions. By creating an AI-powered feedback loop, we help providers reduce risk, lower costs, and empower healthcare professionals to spend more time with patients.

Today, this vision is a reality. Corti serves as the silent assistant to healthcare providers across three continents, impacting 100 million patients annually.

But we’re just getting started. Our mission is to build a world where billions of patients have instant access to healthcare expertise. If you’re ready to shape the future of healthcare by bridging the gap between AI and real-world clinical practice, we want you on our team.

The Role

We are expanding our  Customer Acceleration Team to strengthen the link between our customers, AI technology, and product teams. AI is set to transform every industry, and in healthcare, this shift is happening now. As a  Customer Acceleration Manager , you will play a pivotal role in integrating AI into healthcare workflows by ensuring a structured and effective feedback loop between our customers and product teams.

You will be responsible for  guiding customers through seamless onboarding, implementation, and ongoing optimization , ensuring their needs and insights directly inform product development. Your ability to  translate customer feedback into actionable insights will help us continuously refine our solutions while fostering strong, long-term partnerships.

Key Responsibilities

Customer Process & Adoption

• Lead structured onboarding processes to ensure smooth adoption of Corti’s AI-powered solutions.

• Design and implement best practices that optimize customer workflows and improve the overall user experience.

• Work closely with customers to  track adoption milestones , measure impact, and iterate on strategies for long-term success.

Feedback Loop & Continuous Improvement

• Establish  clear, structured channels for customer feedback to be systematically captured and relayed to internal teams.

• Work closely with  Product, Engineering, and AI teams to translate customer insights into product refinements, ensuring Corti continuously evolves to meet real-world needs.

• Advocate for customer needs internally, ensuring their feedback influences product roadmaps and feature prioritization.

• Develop and maintain a structured approach to tracking common issues, feature requests, and adoption challenges.

Customer & Partner Support

• Serve as the  go-to expert for customers navigating Corti’s solutions, providing guidance and best practices to drive efficiency.

• Develop and maintain  comprehensive documentation, training materials, and support structures to help customers scale their usage of Corti.

• Foster a collaborative relationship with partners and customers, ensuring that their engagement with Corti is both seamless and impactful.

Collaboration with Internal Teams

• Partner with the  Go-To-Market teams to ensure alignment between customer expectations, sales commitments, and actual product capabilities.

• Work alongside the  Customer Relationship Team to proactively address customer concerns and identify upsell or expansion opportunities.

• Ensure that knowledge is systematically shared and documented across teams using HubSpot, Notion, and other internal tools.

What Success Looks Like (Three-Month Review)

By the end of your first three months, you will have:

✅ Established a  clear and structured feedback loop between customers and product teams.

✅  Optimized support flows at Corti , streamlining how customers receive assistance and ensuring quick resolution of their needs.

✅ Anchored every customer interaction in a plan to  create “moments that matter,” fostering loyalty and advocacy .

✅ Built strong relationships with key customers and partners, ensuring they are on a positive adoption trajectory.

✅ Improved internal documentation and knowledge-sharing processes, making  HubSpot and Notion cleaner and more structured than ever .

What You’ll Gain at Corti

• The opportunity to  redefine the AI-powered feedback loop in healthcare , directly impacting how professionals work and patients receive care.

• A front-row seat to  the most critical transformation in AI adoption , gaining deep expertise in machine learning, healthcare, and product evolution.

• Collaboration with a highly skilled,  multidisciplinary team across 20+ nationalities , working in a flat meritocracy where impact drives opportunity.

• The satisfaction of knowing your work  reduces burnout, improves patient safety, and enhances healthcare efficiency on a massive scale .

You’ll Thrive in This Role If You:

✔ Have experience in  customer support, customer success, or project management in a B2B technology environment.

✔ Are skilled in designing and managing  structured onboarding, feedback and support processes .

✔ Have a talent for  translating customer feedback into actionable product insights .

✔ Possess excellent communication skills and can effectively engage both technical and non-technical stakeholders.

✔ Are highly organized, able to  document, track, and prioritize customer needs with clarity.

✔ Thrive in a  fast-moving, high-impact environment where continuous improvement is key.

✔ Have the ability (or willingness) to  travel and meet customers in person when needed.

Success Metrics:

• Customer Adoption & Engagement – Ensuring customers maximize value from Corti’s solutions.

• Feedback Integration – Improving the efficiency and effectiveness of our product feedback loop.

• Customer Retention & Satisfaction – Ensuring our customers remain engaged and advocate for Corti.

• Revenue Impact – Expanding accounts and increasing ARR through upsell and improved retention.

Practicalities

• The role is part of the  Commercial Team .

• Reports to the  Head of Customer Acceleration .

• Full-time position.

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

_🤝 Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status._

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!

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