Job Description
Join our team as a Customer Service Representative ! Dahl Consulting is currently partnering with Polaris, a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring a Customer Experience Representative for a contract position. Interested? Get more details below!
- Contract Duration: 6 months + potential to extend
- Worksite Location: Rigby, ID
- Compensation: $15.00 per hour
Customer Experience Representative Job Description The Customer Service team is an elite set of members engaged to uphold the integrity of the brand. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.
What you’ll do as a Customer Experience Representative: - Attract potential customers by answering product and service questions, suggesting information about other products and services
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Respond professionally and promptly to all customer enquiries/requests including returns, warranties and exchanges
- Proactively manage the order fulfillment process for our customers
- Manage workflow with consideration of delivery deadlines
- Identify opportunities for improving sales and services
- Order entering, order scheduling, order confirmation and order adjusting for KLIM dealers and individuals
- Handle customer inquiries and resolving complaints while analyzing situations to determine best use of resources
What you’ll bring to the Customer Experience Representative role: - High school diploma or GED
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals (with the use of a calculator)
- Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers
- Strong phone, email, and computer skills
- Ability to type at or above 50 WPM
- Impeccable organization with attention to detail
- Ability to quickly gain thorough product knowledge
- Ability to interpret and/or discuss information with others, involving terminology or concepts not familiar to many people
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: #BP.Indeed
Job Tags
Hourly pay, Contract work, Local area,