Job Description We are seeking a Customer Service Representative to work from home, providing customer service support and resolution of routine problems and questions regarding client's products and/or services. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong desire to learn new technologies. Responsibilities will include providing inbound customer support, helping customers resolve basic technical issues, tracking and documenting information in databases, and offering additional products and/or services. Responsibilities Provide inbound customer support using a call flow guide Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences Qualifications Must be a recent Ultimate Medical Academy Graduate or from one of our other recruiting partners 1+ year of customer service experience Some positions may require an associate degree or higher and/or a 2-year medical certification Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge What's In It For You Base salary range: $15-$18/hr Benefits available to eligible U.S. employees, including medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days DailyPay enrollment option to access pay 'early,' when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. #J-18808-Ljbffr Concentrix
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