Job Description

Dental Office Receptionist Location Stamford, CT :

Front Desk Receptionist Position Summary:

Hoyt Street Dental is seeking a friendly, organized, and proactive Front Desk Receptionist to join our team. As the first point of contact for patients, you will play a critical role in creating a welcoming and professional environment. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting.

Key Responsibilities:Patient Interaction:

• Greet patients warmly in person and over the phone with a professional and courteous demeanor

• Check patients in and out for appointments using dental practice management software Oryx

• Assist patients with completing forms and ensure all necessary documentation is obtained before treatment

• Answer incoming calls, respond to inquiries, take messages, and schedule appointments

• Confirm upcoming appointments and follow up on missed or canceled visits

Scheduling & Coordination:

• Manage the daily appointment schedule to maximize provider efficiency and minimize wait times

• Coordinate patient flow and inform clinical staff of patient arrivals or delays

• Reschedule appointments as needed and maintain recall and re-care systems

Billing & Insurance:

• Collect and record patient co-pays and balances at the time of service

• Accurately enter and update insurance information and verify coverage

• Submit pre-authorizations and insurance claims as needed

• Provide basic explanation of patient balances and insurance estimates

Administrative Support:

• Maintain the cleanliness and organization of the reception area

• Open and close the office as needed, including balancing the deposit slips with card and check/cash payments scanning documents to patient charts

• Prepare daily reports and assist with end-of-day reconciliation

• Maintain office supplies and inventory related to front desk operations

• Assist with office correspondence, mail, and other administrative tasks

Compliance & Confidentiality:

• Adhere to HIPAA regulations and ensure patient information is kept confidential

• Follow all office policies and procedures, including infection control protocols and OSHA guidelines

Qualifications:Required:

• High school diploma or equivalent

• Prior experience in a front desk, receptionist, or customer service role

• Proficiency in using a computer, multi-line phone system, and Google programs (Docs, Sheets, Slides)

• Excellent verbal and written communication skills

• Strong organizational skills and ability to multitask
• Personal laptop and iphone

Preferred:

• 1+ years of experience in a dental or healthcare setting

• Familiarity with dental insurance plans and terminology

• Experience with dental software systems

• Bilingual (Spanish or another language) is a plus

Core Competencies:

• Warm, friendly, and professional demeanor

• Team player with a positive attitude

• Dependable and punctual

• Ability to handle sensitive and confidential information with discretion

• Detail-oriented and committed to providing a high standard of patient care
• Willingness to go above and beyond to learn new skills and take on more responsibilities

Work Environment & Physical Requirements:

• This position is in a professional dental office setting

• Requires sitting, walking, and standing for extended periods

• May require occasional lifting of office supplies up to 20 lbs

Compensation & Benefits:

• Competitive hourly wage based on experience

• PTO, dental discounts, 401(k), paid holidays, etc.

• Opportunities for growth and continuing education

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 24 - 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Stamford, CT 06905 (Required)

Ability to Relocate:

• Stamford, CT 06905: Relocate before starting work (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Relocation, Flexible hours, Shift work,

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