✔ Oversee and manage patient scheduling across multiple locations, ensuring provider efficiency and patient satisfaction using Dentrix Ascend, Open Dental or similar software.
✔ Lead front office operations, streamlining patient check-in/check-out, documentation accuracy, and workflow coordination.
✔ Be the primary point of contact for patient inquiries, providing clear and compassionate communication regarding treatments, financial policies, and appointment logistics.
✔ Maintain meticulous patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
✔ Coordinate with providers, treatment coordinators, and dental assistants to ensure smooth patient flow and high-quality care.
✔ Train and mentor junior receptionists and administrative staff, fostering a culture of professionalism and exceptional service.
✔ Optimize scheduling strategies to maximize provider productivity while keeping wait times minimal.
✔ 5+ years of experience in dental reception, front office administration, or a similar senior role.
✔ Proficient in dental office software ( Dentrix Ascend, Eaglesoft, Open Dental ).
✔ Strong leadership skills , with the ability to train, mentor, and oversee front office staff.
✔ Exceptional problem-solving abilities to handle high-volume, fast-paced environments confidently.
✔ Excellent communication and interpersonal skills , with a warm, patient-first mindset.
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