Job Description

Ripple is looking for an experienced Support Engineer/Field Technician. That means you probably have 3-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here’s the mission of the job, and what you can expect. The salary range is between $40-50k.

Mission for a Ripple Support Engineer:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.

Our Values :

Best is Best
We find the best ways to do things, and often it means learning something new and changing our ways. This is the surest path to customer success, and for personal and professional growth.

Empathy and Kindness
Empathy is the gateway to helping, kindness the tool.
We first need to understand how someone is feeling, then use kindness and thoughtful communication to show our respect.

Ask Why, Not How aka Effectiveness > Efficiency.
We need to understand what we are trying to accomplish before we can craft the best solutions.

Team Performance, Family Feel.
Only a team of high performers is worth being on, and for as long as someone chooses to kick ass at Ripple, they should feel like Ripple is their second family.

Style and Design Make Everything Better.
Design is a choice one makes to improve the world and embrace the human spirit.

Requirements

The kind of stuff you’ll do:

• Help people having problems with their Mac, PC, or smartphone, network, server, or virtual environment - on the phone, by email, and in person.

• Help coworkers our with challenges that require some extra brains

• Setup new Macs, PCs, and smartphones. Perform software installs and upgrades

• Work on projects like server deployments, network setups, and VoIP migrations

• Help people sort out issues with email and web hosting

• Travel to customers sites and perform on-site support

How you will know if you are successful:

• Ripple customers will sing your praises often. They will say things like: “Pat is so friendly.” “Pat is so helpful.” “Pat helped me understand something technical without sounding technical.” “Pat never speaks down to me.”

• Your fellow Ripplers will sing your praises often. They will say things like: “I know I can always go to Pat for help.” “Pat is a real self-starter.” “Pat listens to me.” “Pat is fun.” “Pat just gets the job done.”

What you need to bring:

• Ability to communicate empathetically, logically, and clearly in a boatload of different situations. Calm under pressure, graceful under fire, and able to bring the funk at all times

• Natural troubleshooting skills

• Reliable transportation and a good driving record

• Ability to find answers

• Unquenchable desire to grow - personally, and professionally

• A “roll up your sleeves and let’s get to it” work ethic

• Both Mac and PC skills

• Use - and create - documentation

• Previous MSP experience a big plus

• Employment contingent upon good driving record and clean background check

Benefits

What we’ll bring:

• A workplace of unrivaled flexibility

• Challenging work

• A team that cares about you and your goals

• Good pay

• Very good benefits (full health, 401k, etc.)

• Amazing clients and coworkers

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