Facilities Service Manager Job at City Wide Facility Solutions, Cedar Park, TX

TWZNa2xZczZpeTdPUEsyUkU2OGlFWGZpdWc9PQ==
  • City Wide Facility Solutions
  • Cedar Park, TX

Job Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Austin Texas.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including – Interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, client compliance, verifying Contractor compliance, and removing/replacing Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, and accurate, and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Benefits

City Wide Facility Solutions offers competitive compensation and benefits, including.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short-Term & Long-Term Disability
  • Training & Development

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at

City Wide is an Equal Opportunity Employer.

Job Tags

Holiday work, Full time, Contract work, Temporary work, For contractors, Night shift,

Similar Jobs

Greystone

Chrome Plater Job at Greystone

 ...Join our dynamic team as a Chrome Plater! We are a leading company in the firearms manufacturing industry, dedicated to producing high-quality products. We are looking for a highly skilled and detail-oriented individual to apply various coatings and finishes to gun barrels... 

Farmers and Merchants Bank of Long Beach

Credit Administration Officer Job at Farmers and Merchants Bank of Long Beach

 ...Credit Administration Officer at Farmers and Merchants Bank of Long Beach summary: The Credit Administration Officer oversees the...  ...our loan products, structuring, evaluating and granting new commercial loans and providing solutions to particular situations with loan... 

Jobs via Dice

Data Engineer Job at Jobs via Dice

 ...features. Description We are looking for a skilled Data Engineer to join our team on a contract basis in Cincinnati, Ohio. In...  ...agreeing to Robert Halfu2019s Terms of Use. Seniority level ~ Entry level Employment type ~ Full-time Job function... 

Earn Haus

Remote Market Research Assistant Job at Earn Haus

Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up to $25 per survey. Share your opinion and help influence...

Phoenix Cyber

Python Developer [Job ID 20250924] Job at Phoenix Cyber

 ...Job Description Job Description Phoenix Cyberis looking for security focused Python programmers to help develop custom plugins and 3rd party integrations for a commercial-off-the-shelf cybersecurity software product. The work involves designing, developing, and implementing...