Job Description

Job Description

Job Description

ABOUT THE ROLE

As part of the Operations team, the Program Manager leads the delivery of the Atlas Mobility Solution, Safe Patient Handling and Mobility (SPHM) programs. The Program Manager acts as an operations lead across multiple sites and will function as a combination of a lead program and account manager. Program Managers and Directors of Operations will collaborate across multiple sites within a geographic area. This integrated approach ensures consistent program management , account management, staffing oversight , and client engagement, driving high focus toward meeting or exceeding client expectations and ensuring comprehensive coverage across each region.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Establishes and maintains productive, professional relationships with Key Points of Contact (KPOC) in the Hospital to ensure an overall positive customer experience
• Acts as the local main point of contact for service recovery, acting as a liaison between the customer & staff ensuring all customer complaints, inquiries, and/or issues are resolved to the customer’s satisfaction
• Serves as a liaison between the hospital KPOC & Atlas Lift Tech
• Works collaboratively with the client to provide SPHM solutions required to ensure fulfillment of the SOW
• Maintains positive communication with all departments and customers (both internal and external) served by the SOW
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis and reports progress, issues and opportunities using Atlas standardized reports

Safe Patient Handling and Mobility Program Management & Training:

• Manages the implementation of the Atlas SPHM Program. Responsible for leading, coordinating training, as well as, implementing all SPHM strategies according to the SOW outlined in the contract.
• Consults and influences SPHM policies, procedures, and practices in the hospital that impacts the hospital culture
• Participates and leads (as appropriate) Committees, Task Forces, Department/Unit Meetings, Work Groups, and any other teams in the hospital and/or delegates as appropriate to Mobility Technicians
• Prepares agendas, training, presentations, and reports as the SPHM program lead using Mobility Tracker data
• Coordinates, plans, documents, and implements SPHM Hospital staff “Score Carding” to ensure compliance with AB 1136 and OSHA requirements
• Assists the facility in coordinating all interdisciplinary communication efforts regarding SPHM efforts
• Works with the facility to develop a return to work program that reviews employee injury reports related to safe patient handling and provides additional coaching where necessary
• Works with the facility to develop and implement processes, training, and continuous improvement measures along with an action plan to improve the delivery of SPHM techniques

Staffing Management & Administration:

• Responsible for interviewing, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. This includes communicating job expectations; planning, monitoring, appraising, reviewing performance, and enforcing policies and procedures, and can include termination.
• Responsible for managing scheduling, payroll, and data entry into specified databases and programs
• In addition to management duties, performs regular rounding in the patient care areas to provide technical support to clinical staff
• Continually educates and trains Mobility Technicians (MT) on SPHM body mechanics, mobility assessments, lifting techniques, proper use of lift equipment, and any other processes or systems related to SPHM. Ensure that all MTs are compliant with any and all mandatory training.
• Compiles communication binder and ensures employees are compliant with Hospital and Atlas policies, procedures, and practices
• Manages contract administrative duties and responds to all communication in a timely manner
• Produces regularly scheduled reports as instructed by the Director of Operations (DOO)
• Tracks and communicates contract expirations, renewals, and the execution of new contract phases
• Meets with the DOO on a regular basis to review major activities, issues, and progress toward objectives
• Responsible for escalating concerns regarding questionable practice(s) to appropriate Atlas management
• Works with the DOO to maximize the profitability of the account
• Works conjointly on marketing campaigns and facility development with Atlas marketing personnel
• Ensures and inspects data entry points in Mobility Tracker for accuracy and compliance
• Depending on the size of the contract, participates in various corporate operation initiatives, and works floor shifts as needed
• Responsible for being on-site at their assigned facility on a full-time basis. (Exceptions and/or occasional remote working must be reviewed and approved by the DOO)

Skills and Qualifications:

• Demonstrated ability to use good judgment, and common sense and make good decisions
• Minimum of 2 years of supervisory/management experience
• 3 years of direct or related experience working in an acute care clinical setting
• Demonstrated ability to effectively train others. Strong active listening, oral, and written communication skills; demonstrated ability to work collaboratively, sell ideas, and influence outcomes across an organization
• Background in Safety Management, Development, and Training
• Ability to assess complex issues, strong analytical and problem-solving skills, and possess good numeracy skills
• Ability to work independently, good organizational skills, proactive, and highly self-motivated. Strong decision-making skills and the ability to take the lead.
• Experience conducting Safety risk assessments, job site analysis, product evaluations, and injury prevention program development, implementation, and training
• Knowledge of personal computers and mobile devices and various software programs (Microsoft Windows, Word, Excel, and PowerPoint) and familiarity with scheduling and Time and Labor software
• CPR/BLS Certification with American Heart Association required
• EMT Certification preferred
• Bachelor’s Degree preferred
• Physical requirements include 8+ hours on your feet and the ability to lift 35 pounds unassisted
• Covid vaccination and booster

Shift Availability:

• Monday through Friday (days and occasional evenings, weekends and holidays)

Vaccination Requirements:

• In general, our hospital clients require workers to have current Covid-19, influenza, MMR, Hepatitis B and C, Varicella, TDAP, and TB vaccinations. Current vaccination against Covid-19 and negative testing for Covid-19 are required of workers at hospital sites, subject to legal exceptions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. We are committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute.

Atlas is a mobility solutions provider. We combine our on-demand data tracking software with on-site Mobility Technicians integrated into the hospital up to 24 hours a day. Mobility Technicians are available on a scheduled or emergency basis through continuous rounding on the units, as well as in-unit and bedside training. Our Mobility Technicians are able to capture leading, lagging, and real-time indicators through our Mobility Cloud Software to guide and support hospital leadership through decisions that impact complications due to immobility.

Company Description

Atlas is a mobility solutions provider. We combine our on-demand data tracking software with on-site Mobility Technicians integrated into the hospital up to 24 hours a day. Mobility Technicians are available on a scheduled or emergency basis through continuous rounding on the units, as well as in-unit and bedside training. Our Mobility Technicians are able to capture leading, lagging, and real-time indicators through our Mobility Cloud Software to guide and support hospital leadership through decisions that impact complications due to immobility.

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