Helpdesk Analyst 8-11 Job at Focused HR Solutions, Columbia, SC

Ty9Rb25ZRTFpeUhNUHFLVUhhNHVIWGZtdWc9PQ==
  • Focused HR Solutions
  • Columbia, SC

Job Description

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.


Responsibilities:

  • Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
  • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
  • Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
  • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
  • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
  • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
  • Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:

ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:

  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
  • Provide technical support to ongoing projects assisting with IT needs
  • Use critical thinking to help develop IT solutions or troubleshoot problems
  • Offer great deskside and remote support to the STO workforce
  • Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • GREAT CUSTOMER SERVICE
  • TECHNICAL TROUBLESHOOTING
  • HANDS-ON DESKTOP SUPPORT
  • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
  • Customer service skills Yes 1 Expert Currently Using 6 + Years 

Additional Skills: 

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

 
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 

Job Tags

Contract work, Remote job,

Similar Jobs

Liberty Personnel Services, Inc.

HVAC and Building Automation Controls Technician Job at Liberty Personnel Services, Inc.

 ...Job Details: HVAC Control Technicians A highly regarded HVAC and Building Automation company is seeking a skilled technician to...  ...Commercial systems, Distech, Tridium Automated Logic, Carrier, Johnson Controls, Trane, Andover Building Automation, BAS, DDC, BAC, BAU... 

Steadfast

Landscape Maintenance (Mowing) Foreman Job at Steadfast

 ...resolves work problems or assists workers in solving work problems. In addition to the above responsibilities, will perform all landscape manual labor alongside the crew (remove and install plant material, sod, etc.). Other duties as required Requirements A... 

Nature Preschool Center

Substitute Teacher Job at Nature Preschool Center

 ...Position: Substitute Part-time Teacher Location: Dripping Springs / Southwest Austin Competitive Compensation: Our hourly rates consistently...  ...the market rates. Compensation is adjusted based on experience and work schedule. Job Overview: We're looking for... 

Schneider Electric

Material Associate - Forklift Job at Schneider Electric

 ...and Ingenuity): ~ Must be able to take and successfully pass the appropriate Work Keys Assessment. ~1-2 years' experience in material handling environment. ~ Minimum of 1 year experience operating a Stand-Up Forklift ~ Ability to work independently. ~ May be... 

Prairie States Trucking Inc.

Regional Truck Driver Job at Prairie States Trucking Inc.

 ...Job Description We are looking to hire Class A CDL Drivers to pull Pneumatic trailers to haul cement and fly ash to concrete plants. Starting wage $27.00/hr depending on experience. Consistent hours, weekly pay with overtime, per diem and home weekly. Location:...