HelpDesk Support Job at Avanciers, Indianapolis, IN

Ti93bm1ZbzdqU1BLUDZhYkVhMHNIWDN2dmc9PQ==
  • Avanciers
  • Indianapolis, IN

Job Description

"Avanciers is hiring a Helpdesk Analyst at Indianapolis, IN for one of our Fortune 500 clients. This is a Contract role with the client.

Title : Helpdesk Analyst

Location: Indianapolis, IN

Contract: 6 Month

Responsibilities:

  • Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service).
  • Requires the ability to listen, comprehend, and communicate with customers in conveying information.
  • Review employees' records, input information, and apply data entry to various modules located within PeopleSoft (Team Works) HCM and Financials modules and the Concur system for State Tavel employees.
  • Log in utilizing call center application P28 (Platform 28 software to answer voice calls, responds to SR (Service Request) tickets concerning routine to complex inquiries.
  • Utilize Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicate detailed written responses toward service requests

Preferred Qualifications:

  • Experience supporting ERP applications (PeopleSoft) and Workday either on helpdesk, or in a customer service role.
  • Fundamental Knowledge of Accounting, Human Resources, and Payroll.
  • Ability to effectively communicate verbally, active listening skills, good speaking voice, proper use of grammar exert pleasant, courteous demeanor.
  • Entry-level skill in the use of Microsoft applications Word, Outlook, Excel, and Microsoft Teams, and familiarity with all internet browsers.

Job Tags

Contract work,

Similar Jobs

Mark Kia

Finance Manager Job at Mark Kia

 ...Kia in Scottsdale is seeking a motivated individual to join our finance department! We have been doing business in Arizona for over 20...  ...scheduleVolume bonuses that are easily attainable.Management that mentor and truly care about your needs.Full Medical/dental... 

UCLA Health

Hospital Assistant II - MRI - Santa Monica Hospital Job at UCLA Health

 ...key member of our team, you'll beable to use your unique experience to help support positive patientexperiences.The MRI Hospital Assistant II supports technologists bypreparing MRI rooms, managing workflow, stocking supplies and safelytransporting patients within the... 

The Hoxton

Event Server Job at The Hoxton

 ...restaurant to create a unique and welcoming opportunity.Come join our Flock!Job DescriptionReports To: Event Captain/Event ManagerGeneral Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event... 

Team Perio

Dental Surgical Assistant Job at Team Perio

 ...excellent patient experiences and work well within a team. This is a full-time position with benefits. Responsibilities of Surgical Assistant Prepare the operatory and equipment Greet and escort patients to and from the treatment room Prepare the patient for... 

CA CIB Americas

Investment and Corporate Banking Advisory Compliance Officer- Americas (“ICBA”) Job at CA CIB Americas

Summary:The Investment and Corporate Banking Advisory (ICBA) Compliance Officer - Americas is responsible for the regulatory advisory function of the investment banking and financing activities.The candidate will be responsible for ensuring adherence to compliance...