Hiring Customer Success Specialists - Night shift only Job at Two95 International Inc., Remote

T3Z3aG5JRTBqaS9NTjZlUkZLd3ZHM1B1
  • Two95 International Inc.
  • Remote

Job Description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Job Tags

Remote job, Full time, Work experience placement, Shift work, Sunday,

Similar Jobs

Archdiocese of Omaha

Spanish Teacher Job at Archdiocese of Omaha

 ...unique futures. Requirements Knowledge, Skills, and Abilities Roncalli Catholic High School is seeking a 9-12th grade Spanish teacher for the 2025-2026 school year. We are seeking a well rounded teacher who is capable of teaching multiple levels of Spanish.... 

Compose.ly

Technical Content Writer Job at Compose.ly

~ We are seeking an experienced freelance technical content writer to create high-quality, engaging content that highlights our expertise...  ...and interviews with SMEs to gather technical insights. Write clear, accurate, and engaging content, including blog posts and... 

Brixio

Vector 2D/3D Developer Job at Brixio

 ...including parsing and interpreting complex paths. WebGL Implementation: Hands-on experience implementing WebGL for 3D and 2D graphic rendering . Knowledge of managing shaders and optimizing performance in web contexts. Binary Data Manipulation: Ability... 

United Consulting Hub

Senior Technical Writer Job at United Consulting Hub

 ...Job Title: Senior Technical Writer Location: NC Doration: 5 Months Key Responsibilities: Prepare, update,...  ...document management, and audit readiness of PSURs. Assist in writing and editing risk management reports, clinical evaluation reports... 

CrossCountry Freight Solutions

Class A Delivery Driver Job at CrossCountry Freight Solutions

 ...SUMMARY CrossCountry Freight Solutions is in search of Class A drivers with a passion for customer service and a safety-first mindset to join our dynamic team. The CDL A position is a Route Delivery Driver position in which you will operate a Company motor vehicle to...