Job Description

Job Description and Duties

At CalHFA we embrace a culture that is diverse, equitable, and inclusive for everyone by building an organization that is as diverse as the communities we serve. CalHFA believes that diversity provides a competitive advantage, strengthens our innovative capacity, and enhances our ability to succeed and grow.

Division Description
The California Housing Finance Agency (CalHFA) Information Technology (IT) Division is responsible for providing secure, responsive, and innovative technical infrastructure, systems, and services that enable the Agency to achieve its strategic objectives and fulfill its mission. The duties of the Information Security and Exchange Team include protecting agency data by means of policies, procedures, and training. The security team is the main point of contact for agency staff needing assistance with information security or Office 365.

Position Summary
Under the general supervision of the Information Technology Manager I, the Information Technology Associate is responsible for a variety of work assignments for the Information Security and Exchange Unit. The incumbent is responsible for using judgment and problemsolving skills within guidelines and scope of Information Technology operations.

Please note:  Information from Resume will not be use in the evaluating process. All candidates must submit Examination/Employment Application (STD 678). Employment History on the STD 678 (State Application) must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD 678 (State Application) may be disqualified. Only the most qualified candidates will be invited to an interview.

Please let us know how you learned about this career opportunity by taking a brief survey .

Hybrids telework schedules are available. The amount of telework is at CalHFA's discretion. In-person attendance will be required weekly and is based on operational needs.

CANDIDATES THAT ARE NEW TO STATE EMPLOYMENT WILL BE HIRE AT THE MINIMUM SALARY RANGE OF THE CLASSIFICATION

You will find additional information about the job in the .

Working Conditions

CalHFA is a high-rise building conveniently located in downtown Sacramento with access to public transportation (light rail and bus) and freeways (I-5, 99, and Business 80). It is a block from Downtown Commons (DOCO), the Golden 1 Center, many restaurants and shopping. CalHFA employees also have access to an on-site ATM and gym located in the building.

Special Requirements

All applicants must provide a Supplemental Application.  Failure to address the  highlighted  question(s) below will disqualify an applicant from consideration .

Please note that résumés, cover letters or a prewritten Supplemental Application that does not answer the question(s) below will not be accepted.

The Supplemental Application must:

• Be in 12-point, Times New Roman font

• Be no more than one (1) page in length

• Include the question below with your response.

Please be sure to address the following question:

Please provide your experience working on an IT project with a team. What role did you play and how did you effectively communicate with the team?

In order to be considered for this job vacancy, you must satisfy one of the following requirements:

BE LIST ELIGIBLE:

Successfully complete the competitive State civil service exam for the  exam.

OR

BE TRANSFER ELIGIBLE:

Have current employment with the State of California in the same classification or in a classification that is comparable (employees who wish to be considered based on transfer eligibility must meet the minimum qualifications of the classification per DPA Rule 250)

OR

BE REINSTATEMENT ELIGIBLE:

Have obtained previous permanent employment with the State of California in the same classification or in a classification that is comparable.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing technical support or customer service in an IT environment
• Experience assisting with or supporting information security or cybersecurity operations
• Experience working with Microsoft Office 365 applications (e.g., Exchange, Teams, Purview, Defender, Power Apps, Entra/Azure)
• Experience researching, testing, or helping implement IT tools or software
• Experience analyzing data or logs to identify problems, trends, or anomalies
• Experience preparing technical documentation, memos, or written reports
• Experience organizing or supporting trainings, workshops, or outreach efforts
• Ability to manage multiple tasks or tickets simultaneously and prioritize effectively
• Strong communication skills when working with internal teams or external stakeholders
• Willingness and ability to learn new technologies and stay current on emerging IT/security trends

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts
• Supplemental Application - All interested applicants are required to submit a Supplemental Application with their application. Please follow the instructions provided in the Special Requirement section above. 
  When completing your Supplemental Application, please DO NOT provide a single narrative response. Each Supplemental Application question should be addressed separately for consideration. Additionally, each response should be numbered clearly indicate which Supplemental Application question you are responding to. Resumes do not take place of the Supplemental Application.
  Failure to Address the highlighted question (s) below will disqualify an applicant from consideration.
  Please provide your experience working on an IT project with a team. What role did you play and how did you effectively communicate with the team?

Job Tags

Permanent employment, Full time, Remote job,

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