Job Description

Are you passionate about supporting patient care and making a difference in a hospital setting? Join our team at Von Voigtlander Women's Hospital as an Inpatient Unit Clerk and play a crucial role in ensuring seamless operations in our Women's Birth Center.

In this role, you will:

• Provide direct support to unit providers and nursing staff, ensuring smooth coordination of care.
• Assist patients and families by answering questions, guiding them through the unit, and creating a welcoming environment as the face of the unit at the desk.
• Manage patient admissions, transfers, and discharges while maintaining accurate records and census information.
• Support clinical staff by processing orders and referrals, coordinating appointments and tests, and acting as a communication liaison between team members.
• Monitor and maintain the infant security system to ensure the safety of our patients.

This position is perfect for individuals who excel in communication, organization, and multitasking in a dynamic, patient-centered environment. If you're ready to be a vital part of a dedicated healthcare team, we invite you to apply!

• Performs all inpatient unit clerical tasks while providing support and customer service to medical staff, patients, visitors, and ancillary personnel.  Assists in identifying and resolving operational problems and provides training of new staff members. 
• Routinely review the clerical work list and process flagged patient orders in an accurate, thorough, and timely manner.  Maintain the work list by indicating the completion of orders as appropriate
• Make arrangements for patient admissions, transfers, and discharges on one or more inpatient units
• Update patient information in the appropriate systems following established procedures/systems to ensure the intent of the order is complete
• Ensure that all STAT orders receive immediate attention and follow through
• Answer multiple telephone lines
• Provide customer service to patients, families, visitors, and staff by facilitating business processes i.e. Telephone triage, hospital, and community way-finding
• Handle all unit communication from internal and external customers promptly while utilizing excellent customer service techniques and maintaining a positive, professional demeanor
• Relay information to clinicians promptly and as appropriate. This includes but is not limited to phones, walk-in customers, patient call lights, faxes, mail, and information received via a  pneumatic tube system
• Facilitate communication between physicians, nursing staff, and the care management teams
• Perform appropriate tasks in emergent situations such as rapid response, code blues, fire/safety events, and escalating security issues
• Provide training to new and temporary unit clerks, and orient staff to new policies and procedures
• Assists in identifying and resolving operational problems including unexpected computer  downtime, tube system outages, security issues, and telephone/paging issues
• Maintain accurate census information in electronic, paper, and other display formats
• Process confidential medical information in physical or electronic format according to established procedures while ensuring that the information is matched to the correct patient
• Adhere to all HIPPA Privacy and Security Regulations by maintaining patient confidentiality at all times
• Coordinate and arrange patient transportation (SWAT and Patient Transportation) to and from appointments using appropriate documentation and with consideration of pre-procedure preps, method of transport, and other specific patient needs
• Order unit/patient supplies, equipment, and services via an appropriate mechanism, or process
• Provide status updates of requests as appropriate
• File forms according to the established chart order
• Perform tasks associated with the Infant Security System including tracking tags, monitoring security screens, removing devices from patients, and cleaning previously used tags
• Familiarize self with unit procedures and maintain competence via training materials and job aides
• Utilize resources and serve as a resource for other staff

• High school diploma or equivalent     
• Possess excellent patient relations/customer service  skills
• Excellent phone skills
• Demonstrates ability to articulate and respond clearly to customers
• Demonstrated dependability including excellent attendance record
• Ability to function independently while remaining calm in a high-stress environment
• Demonstrated strong interpersonal  skills
• Strong organizational and prioritization skills
• Strong problem solving skills
• Ability to multi-task
• Ability to accurately work with many details
• Critical thinking skills
• Team Player
• Data entry or computer experience

• Previous experience in a medical setting
• Knowledge of University of Michigan Hospital policies and procedures
• Knowledge of medical terminology
• Previous MiChart experience

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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