The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
...Job Description Designer I Interior Design Location: Atlanta, GA ( Central Perimeter) Company: Bedrock Homes About Bedrock Homes At Bedrock Homes , we pride ourselves on creating high-quality custom and spec homes that exceed our clients expectations...
...Summary: Controls the operation of a nuclear steam supply system, the turbine generator unit, associated equipment, and all auxiliary... ...Operator and, in addition: Must meet the NRC and ANSI power plant and operating experience required to seek a NRC license currently...
...Bring your energy to the role of Goodwill Cashier to perform daily responsibilities with dedication. Work with your team to maintain efficiency and service quality. Stay adaptable in a dynamic, fast-paced environment. Perks include competitive pay, flexible schedules,...
...Sylvan Learning Center - Immediate Opening for Reading and Math Teacher (K-6) Are you passionate about helping students excel in reading and math? Do you thrive in a dynamic and supportive teaching environment? Sylvan Learning Center is looking for a highly skilled...
...seeking a Chief Information Security officer (CISO) for the US Government & Public Sector (GPS). The CISO is the senior executive responsible... ...Security Officer (FSO). US GPS encompasses EYs US Federal, state, and local government client portfolio. This senior leadership...