Live Chat and Email Support Agents Job at HelpFlow, Miami, FL

TWZZaW1ZVStoaTdKT0tPV0VLd29FWExqc1E9PQ==
  • HelpFlow
  • Miami, FL

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.
HelpFlow

Job Tags

Remote work, Work from home, Shift work,

Similar Jobs

Carolinas Credit Union League

Credit Union Assistant Manager Job at Carolinas Credit Union League

 ...Talent Solutions provides HR and talent sourcing services to credit unions in North and South Carolinas. We are pleased to partner with...  ...financial services to those without access to traditional banking. Over the years, membership has expanded to include employees of... 

Johnson Health Tech Companies

Software Tester I Job at Johnson Health Tech Companies

 ...Position Overview: We are looking to hire Entry Level Software Testers who possess a solid technical aptitude and a passionate...  ...number of testing tools. They are constantly reviewing how the product is used or could be misused to ensure our software doesnt break... 

LevelSurveys

Online Market Research Assistant Job at LevelSurveys

 ...panelists) to participate in online market research studies. This is your chance to shape...  ...public policies with your voice. This is a remote, work from home, opportunity. You'll...  ...cooks, servers, cashiers, administrative assistants, or work as drivers, delivery people or... 

Mass Diesel Performance

Automotive Light Duty Diesel Gas Technician-Mechanic Job at Mass Diesel Performance

 ...Hiring: Full-Time or Part-Time Automotive Technician Gas and Light-Duty Diesel We are currently seeking an experienced and motivated...  ...~ Job Type: Full-time or Part-time ~ Work Focus: Routine maintenance, diagnostics, general repairs (basic to major), and performance... 

Talent4Health

Travel Advanced Care RN - Epilepsy Monitoring Unit Job at Talent4Health

Job Description Talent4Health is seeking a travel nurse RN Neurology for a travel nursing job in Urbana, Illinois. Job Description & Requirements ~ Specialty: Neurology ~ Discipline: RN ~ Start Date: 11/24/2025~ Duration: 13 weeks ~36 hours per week ...