Job Description

ABOUT CIPRIANI:

Cipriani is a world-renowned hospitality brand founded in Venice in 1931, now spanning iconic restaurants, luxury event spaces, private clubs, and hotels across the globe. Known for timeless Italian cuisine, impeccable service, and an elegant guest experience, Cipriani represents the highest standard of luxury hospitality. Joining our team means becoming part of an international tradition built on excellence, sophistication, and family-style warmth.

POSITION PURPOSE:

Casa Cipriani Hotel is seeking a highly professional and service-driven Overnight Front Desk Manager to oversee all front desk operations during the night shift. The shifts will be scheduled 4 days on and four days off.

As a key leader within the hotel, this role ensures seamless guest services, upholds the highest standards of luxury hospitality, and supports the efficient functioning of overnight operations. The Overnight Front Desk Manager serves as the primary point of contact for guests during evening hours and may act as Manager on Duty (MOD) when required.

ESSENTIAL FUNCTIONS AND DUTIES:

Guest Relations

• Greet and assist guests in a warm, professional, and discreet manner upon arrival and departure.
• Anticipate guest needs, handle special requests, and resolve concerns with efficiency and courtesy.
• Ensure VIP and high-profile guests receive personalized attention and service that reflects Casa Cipriani’s standards of excellence.

Operations Management

• Oversee all front desk functions to ensure accuracy, efficiency, and consistency with hotel policies.
• Handle guest check-ins, check-outs, reservations, and payments, ensuring accurate documentation.
• Complete nightly occupancy, revenue, and cash handling reports with precision.
• Act as Manager on Duty during the overnight shift, making decisions to support hotel operations as needed.

Team Leadership

• Provide direction, coaching, and support to overnight front desk staff, ensuring adherence to service standards.
• Foster a culture of professionalism, teamwork, and accountability.
• Conduct training and development to enhance staff performance and guest service delivery.

Collaboration Across Departments

• Coordinate with housekeeping, security, food & beverage, and engineering to ensure smooth overnight operations.
• Communicate important updates and guest requests to appropriate departments for follow-up.

Problem Solving

• Act as the escalation point for guest concerns, providing timely and effective resolutions.
• Implement solutions to improve operational efficiency and service consistency.
• Document incidents and ensure proper communication with senior management.

Safety and Security

• Ensure the safety and security of guests, staff, and property during overnight hours.
• Monitor hotel premises and promptly report any suspicious or unusual activity.
• Adhere to health, safety, and emergency protocols to maintain a secure environment.

Administrative Duties

• Maintain accurate guest records, transactions, and shift documentation.
• Prepare nightly reports and communicate all relevant information to senior management.
• Assist with inventory management of front desk supplies and guest amenities.

KNOWLEDGE, EXPERIENCE AND SKILLS

• High school diploma or equivalent required; degree in hospitality management strongly preferred.
• Proven front desk or guest services experience, with prior supervisory or managerial responsibility in a luxury hotel environment.
• Strong leadership, training, and motivational skills.
• Excellent interpersonal and communication abilities, with fluency in multiple languages a plus.
• Proficiency in hotel management systems (Opera is preferred, Mews, or similar) and Microsoft Office Suite.
• Ability to work overnight shifts, weekends, and holidays as needed.
• Strong problem-solving skills, discretion, and a guest-centric mindset.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to sit, stand, or walk for extended periods.
• Occasional lifting of up to 25 pounds.
• Must be able to work effectively in a fast-paced, high-pressure environment.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

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