Job Description

Job Description

Job Responsibilities:

• Conduct telephone interviews to gather and document information (outbound calls).
• Maintain a professional demeanor and work environment.
• Deliver outstanding customer service during phone interactions.
• Communicate clearly and professionally with diverse audiences.
• Interview potential respondents via phone.
• Make 20-25 outbound calls per hour using provided phone numbers.
• Follow provided scripts during phone interactions.
• Engage with business professionals nationwide, screening and qualifying them for research purposes.
• Provide background information to research participants and secure their willingness to participate.
• Enter phone interaction data accurately, promptly, and verbatim.

Requirements:

• Previous experience in a call center environment.
• Strong organizational skills, Microsoft Office proficiency, and the ability to collaborate in a small office, providing backup support as needed.
• Excellent computer skills and typing speed.
• Professional communication with both external clients and internal team members.
• High School Diploma or equivalent.

Additional Details:

• Work Hours: Monday- Friday 9am-5pm
• Location: On-site in Bloomington, conveniently accessible by public transportation.
• Compensation: $20-22/hour depending on experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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