Job Description

About Us:

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Plus, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.

Whether you're just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences.

Check out this video for more information on our great company!

The position will remain open until filled.

Location Description:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.

Our property boasts renovated, pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio and fire pits, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you!

Overview:

At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.

 

Key Responsibilities:

As a Front Desk Agent / Night Auditor , you are the heart of the guest experience and a critical link in our overnight operations. You’ll combine warm, attentive customer service with accurate end-of-day accounting duties to ensure a smooth handoff between days. Your professionalism, attention to detail, and ability to work independently will help deliver seamless service and operational excellence.

Your key responsibilities will include:

Guest Services

• Welcome guests with warmth and professionalism, creating a positive first and last impression
• Check guests in and out efficiently, ensuring accurate billing and handling special requests
• Respond to guest needs, complaints, and requests with urgency and empathy, aiming to resolve issues on the spot
• Answer phones, make reservations, and support late-night inquiries or emergencies
• Promote hotel amenities, services, and special promotions

Night Audit & Financial Accuracy

• Reconcile and balance the day’s hotel transactions across all departments
• Run daily audit reports and ensure accuracy in charges, refunds, and account postings
• Process invoices, folios, and payments; investigate and correct discrepancies
• Prepare a detailed night audit summary and communicate key follow-ups to management
• Monitor and maintain front office records, cash drawers, and safe deposit logs
• Ensure compliance with end-of-day procedures and internal controls

Communication & Operations

• Liaise with other departments (housekeeping, security, maintenance) as needed overnight
• Be knowledgeable of all emergency procedures and safety protocols
• Maintain the security and integrity of the front desk during overnight hours
• Complete tasks to support the day team (organizing reports, preparing welcome packets, etc.)

• A self-starter with excellent attention to detail and strong time-management skills
• Someone who can work independently with minimal supervision and remain calm under pressure
• Customer-focused mindset with clear and effective communication skills
• Previous front desk or night audit experience is a plus, but not required
• Basic math and computer skills (experience with PMS systems like Opera or Marriott systems is helpful)
• Availability to work overnight shifts, weekends, and holidays as needed

Opportunity for Growth: This position offers the potential for career advancement within our organization, aligning with our commitment to employee development and growth.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:

• Exclusive discounts on room rates and experiences at our award-winning hotels
• Mental wellbeing support for you and your loved ones
• Comprehensive finance and retirement solutions
• Performance-based incentives and bonuses
• Generous paid time off
• Exciting perks and discounts
• Professional guidance and support
• Competitive health insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Educational opportunities for career growth
• Strong emphasis on work-life balance

Qualifications:

To be successful in this role, you should bring:

• A highly motivated, positive, and engaging personality
• A passion for delivering exceptional service and creating memorable guest experiences
• Strong customer service and problem-solving skills, with the ability to resolve issues with professionalism and empathy
• Previous experience in hospitality or a customer-facing role (preferred, but not required)
• Familiarity with FSPMS or other property management systems is a plus
• A working knowledge of hotel emergency procedures and safety protocols
• Attention to detail and the ability to follow established financial procedures, including maintaining a house bank
• Flexibility to work a variety of shifts, including weekends and holidays
• Overnight availability required , with shift times typically ranging from 6:00 PM to 2:00 AM or 7:00 PM to 3:00 AM

Education & Experience

• High school diploma or equivalent required
• Previous front desk or night audit experience is preferred, but we are happy to train the right candidate

If you are an enthusiastic and highly motivated individual with a passion for delivering exceptional customer service and creating memorable guest experiences, we want you to join our Front Desk team at the Marriott Colorado Springs Hotel. Be a part of our world-class property and grow your career in hospitality with Pyramid Global.  

 

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Compensation Range: The compensation for this position is $18.00/Yr. - $18.00/Yr. based on qualifications and experience.

Job Tags

Holiday work, Part time, Local area, Work from home, Worldwide, Outdoor, Flexible hours, Shift work, Night shift,

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