Job Description

Position: Patient Access Representative

Location: The Woodlands, TX 77380

Duration:   03+ Months with possible extension

Shift timing: 08:00 AM - 05:00 PM | M-F

Required Experience: Cashier / Customer Service, Credit Card Handling, Front Office Operations, Health Insurance Verification

Languages: Bilingual (English & Spanish)

Pay rate: $18 – 20/hr. on W2

Job Description:

• Greet and assist patients, visitors, and guests in a courteous and professional manner
• Perform patient registration, check-in, and check-out processes accurately
• Verify insurance coverage and benefits, obtaining pre-authorizations when necessary
• Collect co-pays, deductibles, and outstanding balances; handle cash and credit card transactions
• Maintain accurate and up-to-date patient records in the system
• Provide general front office support, including answering phones, scheduling appointments, and managing patient flow
• Respond to patient inquiries and resolve concerns or escalate as needed
• Ensure compliance with HIPAA and all confidentiality standards
• Assist in maintaining a clean, organized, and welcoming front office environment

Education:

• High School Diploma or GED preferred

Experience:

• 3 – 4 years of experience in a medical front office or patient access role

Skills:

• Proficient in Microsoft Word and Excel
• Ability to use a 10-key by touch
• Strong background in cashiering and customer service
• Experience handling credit card transactions
• Knowledge of front office operations in a healthcare setting
• Demonstrated experience with health insurance verification
• Nice to have: EPIC, EMR

Language:

• Bilingual in English and Spanish (Required)

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