Job Description

PCA (Patient Care Advocate) 

Serenity Healthcare is seeking a Patient Care Advocate to add to our team of clinical support staff that will help guide our patients in taking back their lives. As a Patient Care Advocate, you are the catalyst for helping patients qualify for interventional treatments and helping them understand the benefits of Serenity’s treatment options. An ideal candidate will have experience with direct customer service and thrive in a positive, results-driven atmosphere.  

Trigger Warning : Working with suicidal patients, listening to trauma from PTSD patients, and having the responsibility to support these patients may be triggering for some people.  

Benefits 

• Shortened work week (13-hours shifts) 
• PTO and paid Holidays 
• Medical, Dental, & Vision Insurance (We take care of 90% of your cost!) 
• Career Advancement 
• Opportunity to make a difference  

What You’ll Do

• Act as a liaison between patients and their providers. 
• Deliver a stellar face-to-face patient experience at our clinics. 
• Assist patients in understanding their treatment options.  
• Consult with members to gather pertinent information regarding current symptoms, mental health status, and medication history. 

What We are Looking For

• High School Diploma or GED 
• At least 2+ years of full-time work experience in a service-oriented role. 
• Strong interpersonal and communication skills 
• Excellent problem-solving and critical thinking abilities.  

About 

We have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. Serenity’s approach to treating patients is to offer alternative options and treat the whole person by providing an atmosphere of positivity, support, and healing in an outpatient setting. We believe people should live their best lives, and mental health is a substantial segment of total well-being.  

Learn More About Us

*This position is contingent on successfully completing a criminal background check upon hire.

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