Position : Customer Support Smart Staff
Working Hours: US Business Hours
Hiring Company: We are a 10 year old remote staffing business with a fully remote team of 100+ employees. We started as a customer service agency, but have leveraged our client experience and technical acumen to become the industry's first AI empowered (human) virtual assistant service.
About the Role:
We are hiring a Customer Support Smart Staff (VA) to assist with handling customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires someone with excellent communication skills, a problem-solving mindset, and the ability to manage customer interactions across different channels. If you have experience in customer service and remote support, we’d love to hear from you!
Key Responsibilities:
Customer Support (50%)
General Operations Assistance (50%)
Maintain and update customer support documentation (FAQs, templates, SOPs)
Track common customer issues and suggest process improvements
Monitor customer feedback and escalate recurring problems
Support the internal team with administrative customer-related tasks
Assist with basic reporting on customer support metrics
Qualifications:
1+ years of experience in customer support, call center, or virtual assistance
At least 1 year of remote work experience
Excellent English communication skills (written and verbal)
Strong problem-solving skills and ability to handle customer concerns professionally
Experience with CRM and helpdesk tools (e.g., Zendesk, Freshdesk, Gorgias, HubSpot)
Ability to manage multiple support channels (email, chat, phone)
Strong general business support skills, including:
Detail-oriented with strong organizational skills
Tech-savvy and quick to adapt to new tools and platforms
Familiarity with tools like ChatGPT, Claude AI, Gemini, Notion AI, Canva AI, etc. (preferred but not required)
Nice-to-Have Skills:
Technical Requirements:
Stable high-speed internet with backup
Computer (laptop or desktop) with recommended quad-core CPU 2.5GHz+, RAM 8GB+, and dual monitor
Headset, mic, and webcam for meetings
Dedicated and distraction-free workspace
What we offer:
Salary rate is up to $6/hr based on experience
Pandemic-proof job
Since you will be working from home, you get to save a lot of time and money.
Company & team events - Virtual and Offline
Tenure Based Benefits
HMO coverage up to $50/Month
Paid Time Offs
What we don't offer:
Notes:
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