Printer Technician Job at Ricoh, Asheville, NC

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  • Ricoh
  • Asheville, NC

Job Description

Job Summary:
The Printer Technician is responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area. This role involves responding to service requests and device alerts, providing technical support and training, and ensuring customer service excellence. 

Key Responsibilities:

  • Device Monitoring: Daily monitoring of device service and supply alerts, responding to and resolving service requests to meet service level agreements.
  • Servicing and Repair: Perform a full range of servicing and repair procedures including troubleshooting, diagnostics, installation, component replacement, device "hot swap," removal, and retrofits on assigned equipment.
  • Remote Support: Utilize remote support resources to resolve service issues and minimize dispatch.
  • Escalation: Escalate issues to Level 2 and technician resource support as necessary.
  • Installation and Setup: Perform basic and advanced installations, set up IP addresses, download printer drivers, and provide customer training on supported devices.
  • Documentation: Document all service call and request activity using OFSC and other applications when applicable.
  • Consumables Management: Replenish and replace consumables and supplies for devices at assigned locations.
  • Inventory Management: Accurately manage and maintain parts, supply, and asset inventories. Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.
  • IMACD Process: Adhere to IMACD process, supporting functional tasks and communicating statuses in a timely manner.
  • Customer Relations: Demonstrate technical expertise and good customer relation skills. Proactively communicate to the customer the status of problem resolution.
  • Reporting: Provide regular updates including fleet status and performance to the Service Delivery fleet manager(s).
  • Safety and Security: Adhere to all RICOH and Customer safety and security measures.
  • Meter Reads: Perform meter read or meter captures at appropriate intervals for accurate billing.
  • Travel: May travel between customer's buildings and locations within a specified geographic area.
  • Training: Complete technical training on new equipment as assigned. Support equipment training and inventory implementation efforts.
  • Administrative Tasks: Complete all required administrative tasks in an accurate and timely manner.
  • Professionalism: Exhibit a professional appearance and positive demeanor.
  • Other Duties: Perform other duties as assigned.


Qualifications:

  • Education: High School Diploma (or equivalent) with additional education preferred.
  • Licensing: Valid state driver's license and minimum level of auto insurance coverage per company policy.
  • Experience: Completed classes and experience involving computers, electronics, mechanics, etc. IT Help Desk Support experience (application & hardware support) preferred.


Knowledge, Skills, and Abilities:

  • Technical Knowledge: Working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.
  • Problem-Solving: Methodical approach to resolving problems.
  • Communication: Strong interpersonal and verbal communications skills.
  • Customer Service: Excellent customer service skills including ability to follow up to ensure closure of issues.
  • Technical Reading: Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
  • Judgment: Use limited judgment to analyze and determine the problem on the equipment (troubleshooting) and determine the need for routine servicing or parts to be installed.

About Ricoh:

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

Job Tags

Full time, Remote job,

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