We re looking for a visionary designer who believes that outstanding user experience is at the heart of customer satisfaction. You ll leverage data-driven insights and design thinking to continuously improve how our solutions meet the needs of our customers and help to define the future of our products. Essential Functions: Shape user experiences: Define how our solutions work for users at every touchpoint, not just how they look. Collaborate cross-functionally: Work closely with product managers, engineers, and other stakeholders to align design with business goals and user needs. Balance design disciplines: Integrate information architecture (IA), interaction design, and visual design to create cohesive, user-centered solutions. Own the design process: Lead design from concept to final deliverables, including wireframes, low- and high-fidelity mockups, and detailed design specifications for development. Lead design sprints, workshops, and brainstorming sessions that inspire innovation and foster a shared understanding across teams. Drive research efforts: Oversee both generative and evaluative research to gather insights that inform design decisions and enhance user satisfaction. Quickly prototype, test, and refine designs based on evolving requirements, feedback, and research findings. Contribute to creating clear, actionable user stories that align design work with product development. Communicate design rationale: Clearly explain and advocate for design decisions, balancing user needs with business objectives. Champion exceptional user experiences: Advocate for the user at every stage of product development, ensuring that every design choice supports intuitive, delightful, and efficient user interactions. Responsibilities: Proven experience as a Product Design Lead or similar role, with a portfolio showcasing a strong focus on user-centered design and customer satisfaction. Expertise in information architecture, interaction design, and visual design, with an emphasis on delivering seamless, user-friendly experiences. Extensive experience conducting and applying user research to inform design decisions and enhance customer satisfaction. Proficiency in design tools such as Figma, Sketch, or Adobe XD, with the ability to rapidly prototype and iterate based on user feedback. Strong communication skills, with the ability to articulate design decisions and advocate for the customer across cross-functional teams. Experience in managing multiple design projects simultaneously and delivering high-quality designs within deadlines. A passion for understanding users and creating products that enhance their lives, driving positive customer outcomes. Required Education and Experience: 5+ years product design experience Experience with mobile and responsive design Experience with writing stories for development team to execute on Passion for user-centered design Strong attention to detail Ability to support UX research Fintech experience is a bonus Bachelor's Degree in interaction design, HCI, Psychology, CS, or related concentration Excellent Communication and Interpersonal Skills
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