Are you tech-savvy with a passion for helping others? A leading education technology company is hiring Remote Tech Support Representatives to support customers during the busy back-to-school season. If you reside in Tennessee or Mississippi and have strong communication skills with a knack for troubleshooting, this could be the perfect opportunity for you.
Position Highlights Pay Rate: $17.50 per hour Assignment Length: 3 months with the potential for extension Schedule: Must be flexible – support center operates from 8 am to 1 am Eastern Time, including weekends Location: Remote (Tennessee or Mississippi residents only) Equipment: All necessary equipment provided Job Responsibilities Provide support via phone, email, and chat to instructors, students, and administrators Guide users through technical issues with online and CD-based learning platforms Troubleshoot browser and software issues, assist with installations, and replicate user problems when needed Document interactions thoroughly using a CRM system Manage cases from start to resolution while meeting SLA standards Create and update product knowledge documentation and help train peers Qualifications Strong customer service and communication skills Ability to explain technical concepts to users at all experience levels Experience resolving technical issues and guiding customers through troubleshooting steps Knowledge of operating systems, browsers, plug-ins, and basic downloads Proficiency in Microsoft Office including Outlook, Excel, Word, and Access Ability to multi-task in a fast-paced call center environment Ready to support the future of digital learning? Apply today to join a team committed to making a difference. EEO/AA Employer/Vet/Disabled. The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.(none specified)
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