Job Description

Routing Specialist  - Join the zTrip Team!

zTrip, the largest taxi transportation company in North America, is hiring Routing Specialist to help coordinate and manage transportation for our clients and programs. If you're organized, customer-focused, and ready for a fast-paced role, we want you on our team!

Job Responsibilities of a Routing Specialist:

• Dispatch and schedule transportation for WHC programs and clients.
• Help with driver routing and provide support as needed.
• Monitor trips, adjust routes, and ensure on-time service.
• Confirm driver availability and manage schedule changes.
• Respond to calls, texts, emails, and radio alerts professionally.
• Address client and passenger inquiries courteously.
• Record customer requests, service details, and other dispatch information.
• Advise drivers about traffic or weather issues.
• Complete other related tasks as needed.

Qualifications of a Routing Specialist:

• 2+ years of experience in a call center or dispatch role.
• Ability to multi-task and stay organized.
• Proficient in MS Excel and other scheduling software.
• Strong customer service and decision-making skills.
• High school diploma required.

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