Job Description
Overview The Senior Vice President of Premier Accounts is responsible for the strategic direction, leadership, and overall performance of the Account Management division at Granite Telecommunications. This executive will oversee a team of account managers, ensure the company maintains strong relationships with key clients, and drive the development of solutions that meet both client and company objectives. The SVP will play a critical role in business development, customer retention, and revenue growth.
Key Responsibilities - Leadership & Strategy:
- Lead the Account Management team to achieve growth objectives and improve client retention.
- Develop and execute strategies to ensure that client needs are effectively met and exceed expectations.
- Collaborate with executive leadership to align account management strategies with the company’s overall goals and vision.
- Provide coaching, mentorship, and professional development to account managers.
- Client Relationship Management:
- Maintain and grow relationships with key, high-value clients.
- Act as a senior point of contact for clients, managing escalated issues, and ensuring the highest levels of client satisfaction.
- Understand client business challenges and objectives to identify opportunities for new services, solutions, and revenue generation.
- Team Management & Development:
- Build and manage a high-performing account management team.
- Set performance standards, track team progress, and provide constructive feedback.
- Conduct regular performance reviews and provide ongoing training opportunities to team members.
- Ensure correct staffing levels within the Account Management team, optimizing team structure and resource allocation to meet client needs and business goals. Collaborate with HR to identify and address any staffing gaps or resource needs.
- Financial & Operational Management:
- Develop and monitor key performance indicators (KPIs) for account management success.
- Ensure account managers meet or exceed their revenue and retention targets.
- Work closely with other departments (sales, marketing, operations) to streamline processes and improve overall service delivery.
- Business Development:
- Partner with the sales team to identify opportunities for upselling and cross-selling.
- Participate in the development of new business and partnerships, working closely with potential clients to close deals.
- Reporting & Analytics:
- Provide regular reports to the executive team on account performance, client satisfaction, and market trends.
- Analyze client feedback and industry trends to inform decision-making and improve services offered.
Qualifications - Bachelor's degree in Business, Marketing, or related field (MBA preferred).
- 15+ years of experience in account management, with at least 10 years in a leadership position, preferably in telecommunications or technology.
- Proven track record of managing and developing high-performing teams.
- Strong understanding of account management processes and customer relationship management tools.
- Excellent interpersonal, communication, and negotiation skills.
- Ability to work collaboratively across departments and with senior leadership.
- Strategic thinker with strong problem-solving abilities.
- Experience managing budgets, P&L, and financial forecasting
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