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KIANA - Karevalo@calance.com
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*** We will NOT work with ANY C2C /3rd Party Agencies***
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JOB DETAILS:
Title: IT Service Desk Specialist
Job Ref #: 43356
Duration: 6 Months to Hire (Contract To Hire)
Location: ONSITE - Dallas, TX 75225
Pay Rate: OPEN/Market Rate (W2 Only)
This role is 100% ONSITE , no remote work is offered
Candidates MUST be willing to work either SHIFT: Mon - Fri 3pm-12:00am / SAT - MON 8am - 5pm
Responsibilities Include:
• Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
• Work with Laptops, PCs, Mac's, and peripherals issue
• Triage Level I and Level II trouble tickets
• Resolve print, network and connectivity issues
• Interface with infrastructure, database, and development personnel
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Make regular changes in both Active Directory and Office 365 environments
REQUIRED SKILLS/EXPERIENCE:
** Candidate will have to pass a Technical Test and be available to interview in-person**
• 2+ years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)
• Excellent communication, documentation and customer service skills
• Experience working with cellular support (Android and iOS)
• Experience working with Windows (PC) and Macintosh and peripherals issue
• Experience working with Citrix
• Experience providing cellular support (Android and iOS)
• Experience providing virtual support
• Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
• Experience with ticketing systems, such as Remedy or ServiceNow or other ticketing systems
• Experience using SCCM and Active Directory
• Excellent communication and customer service skills
Other Requirements:
• Possess a valid Driver's Licence, with no restrictions
• Must be able to pass a Drug Test and Criminal Background check
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
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