Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.

As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.

We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.

Position Summary

The Spa Supervisor assists the Spa Manager in overseeing daily spa operations to ensure the highest level of guest satisfaction and team performance. This role supervises spa therapists, technicians, and front desk staff while maintaining a professional, safe, and welcoming environment. The Spa Supervisor helps implement service standards, manage scheduling, support marketing initiatives, and monitor the spa's financial performance.

Primary Responsibilities

Guest Experience

• Ensure guests receive exceptional service from arrival to departure.

• Handle guest feedback and resolve complaints professionally and promptly.

• Maintain a warm, welcoming, and relaxing atmosphere in all spa areas.

Team Leadership

• Supervise and motivate spa staff, including therapists, estheticians, and spa attendants.

• Conduct daily team briefings and regular performance feedback sessions.

• Assist with hiring, onboarding, and training of new spa team members.

• Foster a positive, collaborative work environment.

Operations & Administration

• Assist with staff scheduling to ensure adequate coverage and smooth operations.

• Monitor inventory of spa products and supplies; place orders as needed.

• Ensure that all equipment and facilities are maintained to safety and cleanliness standards.

• Assist in developing and enforcing spa policies, procedures, and standards.

• Prepare reports on spa performance, sales, and customer feedback.

Sales & Marketing

• Promote spa services, packages, and retail products to guests.

• Support the implementation of marketing and promotional activities.

• Encourage team members to meet retail sales and upselling goals.

Compliance & Safety

• Ensure compliance with health, safety, and sanitation regulations.

• Keep current on industry trends and new treatments.

• Monitor staff certifications and licenses.

Education & Experience

• High school diploma or equivalent required; degree in hospitality, wellness, or business is a plus.

• Minimum 2 years experience in a spa, wellness, or hospitality environment.

• Prior supervisory experience preferred.

Skills & Abilities

• Strong leadership, communication, and interpersonal skills.

• Ability to motivate a team and foster excellent guest service.

• Proficient in point-of-sale (POS) and spa management software.

• Knowledge of spa treatments and wellness trends.

• Ability to multitask and manage time effectively in a fast-paced environment.

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