Job Description

About this role:

Wells Fargo is seeking a Wealth Contact Center Development Associate to join our Wells Fargo Advisors (WFA) team within Wealth and Investment Management (WIM). The primary goal of this role is to deliver new business development of WFA’s investment product solutions to prospective clients.

Through inbound and outbound call activity, this role will provide education and support to determine the most suitable WFA solution to meet the client's needs and objectives while delivering exceptional customer service.  Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Work within a contact center environment to provide support for new business development for investment product and solutions. 

• Receive direction from Wealth Contact Center Development supervisor and exercise judgment within defined parameters while developing understanding of investments, markets, finance and economic conditions

• Build rapport with prospective clients, understand their needs, and provide education and support to help the client determine the appropriate investment and/or retirement solution

• Effectively manage sales reports to deliver exceptional service and meet performance objectives

• Remain in compliance with all standards, procedures, and regulations

Required Qualifications:

• 6+ months of Client Management Enablement experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• Brokerage client support experience

• Knowledge and understanding of brokerage: account processes and compliance procedures

• Knowledge and understanding of financial sales and service call center business, processes, and procedures

• Knowledge and understanding of investment products and services  

• Proficient Microsoft Office (Outlook, Excel, Word, and PowerPoint) skills

• Strong organizational, multi-tasking, and prioritizing skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Outstanding problem solving and decision-making skills

• FINRA registration including Series 66 (or FINRA recognized equivalents)

Job Expectations:

• US Only: Registration for FINRA Series 66 must be completed within a 90 or 180-day time period contingent upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance.

• US Only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply.   Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite may also be required.

This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CRF 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.

This position is not eligible for Visa sponsorship.

Job Location:

5201 W Amelia Earhart Dr Salt Lake City, UT

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Tags

Similar Jobs