Job Description
Facility Manager- Healthcare
Job Responsibilities:
Relationship Management - Maintain client satisfaction with the delivery of Facility Management services and support programs to increase customer satisfaction.
Compliance - Support compliance with Client minimum audit and compliance standards in facility management, financial management, and operational policies and procedures
- Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly
- Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
- Implement and monitor hazard control and team safety practices, and ensure compliance with local codes and regulations and Client operations standards.
- Manage the site in accordance with all agreed policies, procedures, and contract scope.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
Team Management - Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
- Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
- Proactively assist in managing the site operations team.
- Participate in the individual performance management program and personal development planning.
- Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Area/Regional Manager for consideration.
- Work with Regional Manager to oversee the delivery of maintenance and repair services.
Administrative Function - Support work order management for in-house staff and vendors as necessary.
- Support facility soft services as needed and directed such as: meeting preparation, conference room and event/production set-ups, food services, parking, vending, and badging.
- Inspections to ensure that areas are well-kept and safe for employees.
- Assist the Area/Regional Manager to achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities.
- Assist with the annual budgeting and quarterly forecasting processes for the site/s.
- Assist FC with managing payments to vendors where applicable, using available systems, and complying with all relevant policies. Timely and accurate review and approval of all vendor invoices; follow up and close-out of invoices where discrepancies are identified.
- Assist in managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
- Ensure compliance with delegated financial and contractual authorities.
- Help to develop and approve the annual capital plan and operational expense for each building, interfacing closely with the client.
- Support the Facilities Manager and Engineering Team in the implementation of short and long-term projects for the client.
- Manage the maintenance of existing contracts. Source local services and goods needed to perform day-to-day operations through 3rd party suppliers. This includes assisting Sourcing in obtaining necessary vendor setup forms and reviewing certificates of insurance for compliance.
- Work closely with Sr. Occupancy Planner for moves and office configurations.
- Any and all other duties and tasks assigned
Job Tags
Contract work, Temporary work, Local area,