Job Description

**Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Implementation Analyst Senior within PNC's Commercial Card Services organization, you will be based in our Texas market. Candidates for this position should have the following specialized skills: - Minimum of 2 years' experience conducting commercial card program migrations - Extensive knowledge of TSYS maintenance and structure - Project management experience leading technical integrations - 2 years' experience mentoring and training others in commercial credit card program build, maintenance, and technical configuration. **Job Description** + Implements complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, ongoing relationship management and maintaining client-specific operating procedures. Provides sales or consultative support to prospects or clients in select deals. + Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation. May coordinate implementation work done by other staff. + Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Advises staff on implementation operating procedures. May develop and maintain training materials and on-line demonstrations for product implementations. May provide end user customer training. + Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client. Identifies/develops necessary solutions. Ensures positive ongoing client experiences. + Manages multiple complex implementations simultaneously; reports progress relative to service level performance. Facilitates/coordinates internal and external stakeholder meetings for implementation projects. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model **Competencies** Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures **Work Experience** Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. **Education** Bachelors **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement,

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