Job Description
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Position Title: IT Manager
Reports To: Director of IT
Classification: Salaried, Exempt
Compensation: Salary Range: $85,000k-$95,000k Annual based on experience
Job Summary The IT Manager is responsible for managing and maintaining the Toyota Arena and Ontario Convention’s Information Technology environments to assure system integrity and availability. Under the supervision of the Director of IT, supervise, direct, plan, schedule and monitor all computer and phone programs for the facility. Also supervise, direct, plan, schedule and monitor all special projects related to facility computing, digital signage, scoreboard, ribbon board, cellular and phone systems. The IT Manager reports directly to the IT Director.
Essential Functions - Oversee Toyota Arena and Ontario Convention Center’s technologies and services, including user-related incidents and requests in a Windows and Macintosh environment.
- Supporting network, internet, and telephony systems by providing network, wireless access and telephony needs as requested by business stakeholders.
- Manage and deliver tech services for events held at Toyota Arena and Ontario Convention Center in addition to onsite support. Work directly with Toyota Arena and OCC’s tenants or affiliates on initiatives to establish new/emerging technology components.
- Manage and develop standard operating procedures for Toyota Arena and Ontario Convention Center to help manage and support its technology systems. Work directly with the ASM Global IT group to ensure policies and procedures are being followed in addition to best practices.
- Manage and schedule full-time, part-time, event support staff and third-party vendors that are needed to support Toyota Arena and Ontario Convention Center business as well as events.
- Employee onboarding, offboarding and changes, direction from HR and hiring manager, set up equipment, software, etc. for new users, collect equipment, shut off access for exiting, work with hiring managers to provide any IT support new employee needs.
- Oversee related contracted maintenance agreements. Develop bid specifications, renewal agreements, and manage all other related items to ensure that acceptable and quality performance levels are achieved.
- Manage all cellular 3rd parties under contract with the Joint Powers Authority (JPA). Manage physical access needs, repair requests, service modifications and improvements.
- Develop and execute strategic initiatives focused on venue technology and moving the business forward. Develop and execute plans that focus on operations excellence to increase overall efficiency.
- Keep inventory of technologies systems for Life Cycle Management and budgeting purposes. Establish budgets capturing capex costs for technology investments.
Required Qualifications - A minimum education level of: BS in IT or Computer Science preferred.
- 5+ years of experience in IT or Computer Engineering
- Experience with Microsoft O365 Administration
- IT Support experience
- Experience with networking, telephony, troubleshooting, project management, and technical support
- Ability to learn and solve problems
- Interpersonal skills and ability to work in a team environment
- Strong verbal and written communication skills
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal
Job Tags
Full time, Contract work, Part time,