Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
*Shift options listed at the bottom.
GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:
Providing a high level of technical support and service to our onsite and remote customers.
Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
Delivering excellent customer service via phone, chat, email, tickets and deskside support.
Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system.
Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Using advanced skills to set up shared drives, map network drives, install and update software, etc.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: Associates' Degree in IT related discipline and a minimum of 3 years of related experience
Required Technical Skills: Technical support, networking, application support, problem solving.
Required Certifications: CompTIA Security+ required within 6 months of start date
Security Clearance Level: Active Top Secret with SCI Eligibility
Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia
Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)
Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon
Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon
*everyone must work 4 holidays a year
*shift determined during interview process
* shift may changed based on availability at time of start
#GDITpriority
Years of Experience
3 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
10-25%
Citizenship
U.S. Citizenship Required
...Job Title: Data Marketing Engineer Intern Location: ONSITE / IN-OFFICE NYC Duration: 6 MONTHS Department: Marketing & Analytics About Us At Gesture, we're redefining how brands connect with their audiences using innovative marketing technology....
...Responsibilities: Expert Welding & Fabrication: Execute high-quality TIG welds (and other techniques like MIG and Stick as needed) to... .... Requirements : Proven experience as a TIG welder (2-3 years in a machine shop or industrial setting preferred)....
...transport up to 30 lbs Ability to occasionally lift up to 50 lbs, and frequently lift up to 40 lbs Ability to work in a non-climate controlled environment Ability to work in repetitive motions and pressure involving fingers, hands, and wrists The work requires some...
...Experience Required: 5+ Years in Sonography, Including Breast Ultrasound Education Level: Graduate of an Accredited Radiography Program... ...Industry: Hospital & Healthcare Total Positions: 1 Travel Required: No Visa Sponsorship Eligibility: No Compensation...
We are looking for a Cruise Planner who love booking travel to become part of our company! You will be responsible for curating exceptional travel experiences for clients seeking all-inclusive vacations. Become a certified Travel Professional and specialize in planning...