Job Description

Job Description and Duties

Under the direction of the Program Operations Assistant Vice Chancellor, the Staff Services Manager I, Specialist (SSM I) manages and coordinates the integrated infrastructure of Program Operations & Strategic Planning and other various Chancellor’s Office programs. Participates in the development of, and coordinates the implementation of, division policies, systems and procedures. Formulates evidence-based strategies to improve division performance and to expand effective and efficient practices toward achieving division and agency goals. Assists executive leadership in a variety of tasks including advanced, diversified administrative support of a substantial and confidential nature. Supports and trains staff in division functions and processes.

Interested candidates may view and take the eligibility exam by clicking 2PBCY.PDF (ca.gov)

How did you hear about this position?

Job Duties include a hybrid work setting within the state of CA.
Employee must reside in CA for a job appointment. 

This position has a hybrid work setting, including telework. The amount of telework is at the discretion of the Department and based on the Chancellor’s Office’s evolving telework policy. The Chancellor’s Office supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to the headquarters office in Sacramento if an urgent need arises.

You will find additional information about the job in the .

Working Conditions

Ability to use standard computer and office machines for an extended period of time. 

Work in a climate-controlled, open office environment under artificial lighting.

Exposure to computer screens and other basic office equipment.

Public presentations will be required, both remotely and in person.

Ability to effectively work in a hybrid/telework setting within the state of CA.

Hybrid work setting provided.

Special Requirements

A Statement of Qualifications (SOQ) provides detailed information about your experiences and allows the hiring manger to better assess your qualifications for this position The SOQ demonstrates your ability to present information clearly and concisely in writing. The SOQ should include responses to the below desired qualifications listed below. A resume or cover letter will not be considered a substitute for the required SOQ. Each response within the SOQ must include reference to the correlating number and/or question. Maximum of two pages in length, single spaced.

1. Based on the duty statement, how does your professional experience qualify you for this position?
2. Describe your experience ensuring clear, concise, and effective communication when conveying complex messages in writing to key stakeholders.
3. Describe your experience leading a project, developing work plans for the project team, and communicating project outcomes to leadership and stakeholder.

Please do NOT add any confidential information to your application or supporting documentation such as:  social security number, date of birth, disability information, LEAP status, examination scores, pictures, etc.

When submitting supporting documents, PDF file format is preferred.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Experience that demonstrates the ability to work independently and take initiative with minimal guidance or direction.
2. Experience that demonstrates strong communication skills, especially presentation and facilitation capabilities in a diverse community.
3. Experience analyzing situations and recommending, adopting and/or implementing an effective course of action.
4. Experience collaborating with others and effectively leading projects with colleagues who are not direct reports.
5. Experience that demonstrates intermediate or advanced proficiency in Microsoft Word, Outlook, Excel and PowerPoint or equivalent software.
6. Experience that demonstrates the ability to multi-task, meet deadlines and adjust to changing priorities in a cooperative manner.
7. Experience with learning and implementing new technology platforms and effectively managing changes.
8. Positive attitude, open-mindedness, flexibility and tact with a commitment to quality service that exceeds expectations.

Benefits

Chancellor's Office team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members.

• Telework Schedule Options
• Tuition Reimbursement up to $1500 for eligible employees
• Transfer, Training and Advancement Opportunities
• Discounted Public Transit
• CA State employees receive numerous through the Employee Assistance Program (EAP).

For more information about state employee benefits, please visit the California Department of Human Resources (CalHR)’s website:

Additional Information

Applications submitted without a Statement of Qualifications (SOQ), verification of education, and resume will be considered  not interested in this position.  Applications without a clearly identified SOQ or a SOQ that does not address the topics requested will be considered not interested in this position.  Resumes and cover letters do not take the place of the SOQ.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) provides detailed information about your experiences and allows the hiring manger to better assess your qualifications for this position. The SOQ demonstrates your ability to present information clearly and concisely in writing. 

Job Tags

Permanent employment, Full time, Immediate start, Remote job,

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