Job Description

Lead Our Front Office as a Senior Dental Receptionist!

Are you an experienced Dental Receptionist with strong leadership skills and a passion for delivering outstanding patient care? Do you thrive in a fast-paced, multi-location practice where efficiency, organization, and problem-solving are key?

We are seeking a Senior Dental Receptionist to take charge of front office operations across our 5+ orthodontic practices in Brooklyn and Queens . As a senior team member, you’ll optimize patient flow, mentor junior staff, and ensure seamless scheduling and insurance processes —all while creating a welcoming, stress-free experience for our patients.

Competitive Pay: Hourly rates start at $25/hr , with higher compensation available for candidates with extensive experience!

What You’ll Do:

✔ Oversee and manage patient scheduling across multiple locations, ensuring provider efficiency and patient satisfaction using Dentrix Ascend, Open Dental or similar software.
✔ Lead front office operations , streamlining patient check-in/check-out, documentation accuracy, and workflow coordination.
✔ Expertly verify insurance, process claims, and handle complex billing inquiries , ensuring compliance and quick resolution of issues.
✔ Be the primary point of contact for patient inquiries, providing clear and compassionate communication regarding treatments, financial policies, and appointment logistics.
✔ Maintain meticulous patient records , ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
✔ Coordinate with providers, treatment coordinators, and dental assistants to ensure smooth patient flow and high-quality care.
✔ Develop and implement front office best practices , improving operational efficiency and patient experience.
✔ Train and mentor junior receptionists and administrative staff , fostering a culture of professionalism and exceptional service.
✔ Optimize scheduling strategies to maximize provider productivity while keeping wait times minimal.
✔ Stay updated on industry best practices, insurance regulations, and technology advancements to continuously enhance front desk operations.

What We’re Looking For:

✔ 5+ years of experience in dental reception, front office administration, or a similar senior role.
✔ Expert proficiency in dental office software ( Dentrix Ascend, Eaglesoft, Open Dental ).
✔ Extensive experience in insurance verification, claims processing, and revenue cycle management.
✔ Strong leadership skills , with the ability to train, mentor, and oversee front office staff.
✔ Exceptional problem-solving abilities to handle high-volume, fast-paced environments confidently.
✔ Excellent communication and interpersonal skills , with a warm, patient-first mindset.
✔ Ability to multi-task and prioritize effectively , ensuring smooth daily operations.
✔ Knowledge of dental terminology, front desk protocols, and HIPAA compliance.

Why Join Us?

✅ Lead and shape front office operations in a growing, multi-location practice.
✅ Be a mentor and help develop a high-performing administrative team.
✅ Work with a dedicated and supportive dental team that values efficiency and patient care.
✅ Opportunities for growth and career advancement in a thriving practice.
✅ Make a lasting impact by ensuring patients receive top-tier service from the moment they walk in.

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